// Industries — Restaurants & Food Service
Guest Wi-Fi, PMS Uptime, Call Routing — All Holding Up at Check-In Peak.
IT, networking, voice, and guest-experience infrastructure for independent hotels, boutique properties, and small hospitality groups.
A hotel runs on more interconnected systems than most businesses: PMS, POS, phones, guest Wi-Fi, key systems, back-office, booking engines, and the channel manager pushing rates to a dozen OTAs. Each needs specific infrastructure support — PMS segregated from guest Wi-Fi, phones that route to the right cost center, SIP trunks for voice, call accounting that matches the PMS, and 24/7 support because hotels don't close. We build the whole stack.
// Value Prop
Every System, Every Integration, Every Shift
PMS-Integrated Phone & Voice
Phone systems integrated with Opera, Mews, Cloudbeds, innRoad — room status, wake-up calls, call accounting, and billing posting to the guest folio automatically.
Guest Wi-Fi at Hospitality Standard
High-density, segregated guest Wi-Fi with branded captive portal, bandwidth tiers for premium vs. standard, and coverage in every room and public space.
24/7 Hospitality Support
Our helpdesk understands hotels — if the PMS goes down at 2am, we're on it, coordinating with your PMS vendor so front desk isn't stranded.
// How It Works
Front-of-House to Back-of-House, Coordinated
We map the entire hotel tech stack — PMS, POS, phones, key system, Wi-Fi, cameras, back-office — and engineer the network and voice infrastructure around them. Segregated VLANs protect operations, redundant internet protects revenue, and our support staff coordinates with every vendor (Opera, Mews, Toast, door-lock vendors) so you're not the integrator.
// Who It's For
Who This Is For
Independent hotels, boutique properties, small hospitality groups, and limited-service operators. Especially valuable for properties running Opera, Mews, Cloudbeds, RoomKeyPMS, innRoad, or ThinkReservations — and for owners managing the IT themselves who want it off their plate.
// FAQ
Common questions
Q
Can you integrate with our PMS?
Yes — we support the major PMS platforms for phone integration, billing posting, call accounting, and room-status updates. Integration specifics depend on the PMS vendor's available APIs.
Q
What about wake-up calls and emergency features?
Standard hospitality phone features — wake-up calls, room-to-room dial, emergency (E911) with room-level location, class-of-service restrictions, and integration with the PMS for automated billing.
Q
Our guest Wi-Fi complaints are out of control. What do you do?
Coverage and capacity audits first — most complaints trace to weak signal in rooms or overloaded APs. We redesign the wireless deployment (proper AP density, 5GHz/6GHz optimization, captive portal tuning) and complaints drop dramatically.