Mission Control — Now Live

Your IT universe,
in one command center.

Real-time visibility into every device, ticket, invoice, and team member — all from a single portal built for enterprise operations.

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99.99%
Portal uptime
<15s
Data refresh
200+
Enterprise clients
24/7
Live monitoring

Customer Portal

Your entire IT operation.
One screen.

The InfoNetworks Customer Portal gives you real-time visibility into every layer of your infrastructure - no technical knowledge required.

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portal.infonetworks.com
Live

Overview

My Squad
Sarah's Insight AI Brief
Overview Purpose

Your central hub showing active services, open tickets, billing status, and recent activity across your entire infrastructure.

Key Items on This Page
  • 12 active services with 3 pending setup - all on track for deployment
  • 3 open support tickets - REQ-1247 (Cloud Backup upgrade) is in progress
  • Review summary cards below for quick status updates and system health
View All Services
Voice Activation Pending
Complete your PBX configuration to proceed with activation.
Setup Progress 30%
Open Support Tickets
3
1 requires attention
−1 from last week
System Health
Issue Detected
2 services affected
WARNING
Service Uptime
99.8%
Last 30 days
+0.2% from last month
Operational Controls Needed2

Chicago HQ deployment needs site readiness confirmation before hardware ships tomorrow.

Service Interruption DetectedWARNING

Your CDN Service is experiencing intermittent connectivity issues in the Asia-Pacific region.

INC-2847 • Within 2 hours

Marketplace

Optimization opportunities and tailored add-on services

All categories Connectivity Voice Security Infrastructure Hardware
Sarah's brief for youAI · Updated 4m ago
  • Bandwidth capacity: Trending to exceed in 45 days at current growth (8.2%/mo)
  • Upgrade recommended: 1 Gbps Enhanced Fiber — prevents congestion and avoids the cost of a second uplink
  • Bundle savings: Add Advanced DDoS + Enhanced Cloud Voice → bundled at 15% off the line items
Recommended for you See all →
Top pick
1 Gbps Enhanced Fiber
Symmetric, 99.99% SLA, diverse path. Replaces your current 500 Mbps link.
Quote on request
Advanced DDoS Protection
L3/L4/L7 mitigation with 1 Tbps scrubbing capacity. Always-on inspection.
Quote on request
Enhanced Cloud Voice
50 seats of UCaaS — calls, video, SMS, voicemail-to-email. E911 included.
Quote on request
Managed Endpoint Bundle
120 endpoints with EDR, patching, MDM, and CrowdStrike-grade detection.
Quote on request
Capacity alert
Bandwidth at 87% peak utilization
5 Gbps recommended
Action
Your cart
2 items pending review
StatusAwaiting quote

Orders & Requests

Every change request, upgrade, and service ticket — one queue

23
Total
4
In progress
17
Completed
2
Pending
All Active Mine Archived
Request Owner ETA Status
REQ-1247 · Cloud Backup Pro upgrade
Feb 1, 2026 · 4 sites
M. Park
Feb 8
In progress
REQ-1248 · SD-WAN policy refresh
Feb 2, 2026 · Region: NE
L. Chen
Feb 5
In progress
REQ-1249 · 1 Gbps fiber upgrade — HQ
Feb 3, 2026 · Cutover 2 AM ET
D. Rivera
Feb 12
Scheduled
REQ-1250 · Add 25 UCaaS seats
Feb 3, 2026 · Awaiting your approval
S. Mitchell
—
Pending
REQ-1246 · Enterprise security config
Jan 30, 2026 · Firewall rules + WAF
M. Park
Done
Completed
REQ-1245 · Load balancer scale-up
Jan 29, 2026 · 2× capacity, no downtime
L. Chen
Done
Completed
REQ-1244 · Database cluster upgrade
Jan 28, 2026 · Awaiting maintenance window
D. Rivera
Feb 7
Pending
REQ-1243 · VPN tunnel re-key — Chicago
Jan 24, 2026 · Off-hours window
S. Mitchell
Done
Completed
REQ-1242 · Add static IP block (/29)
Jan 22, 2026 · Cancelled by requester
M. Park
—
Cancelled
Showing 9 of 23 requests View archive →

Operations Center

Real-time network monitoring and incident management

All Systems Nominal
Network Uptime
99.8%
↑ 0.1% vs last month
Active Alerts
2
1 critical · 1 warning
Avg Latency
12ms
↓ 3ms vs yesterday
Monitored Devices
43
42 online · 1 degraded
Bandwidth Utilization - Last 24hPeak: 847 Mbps
Active Incidents
CDN Asia-Pacific - Latency Spike
Opened 3h ago · Assigned to Michael Park · NOC investigating
Critical
Chicago HQ - Operational Controls Needed
Opened 47m ago · Awaiting access codes from site contact
Warning
Device Health
Device Status Latency Uptime
Core Router - Chicago HQ
Online
8ms 99.9%
Firewall Cluster - NYC
Online
5ms 100%
SD-WAN Edge - Miami
Degraded
42ms 97.2%
Access Points - Dallas
Online
11ms 99.7%

Voice System

Hosted PBX · Call routing · Extensions · Auto-Attendant

Voice Activation In Progress 30% Complete
Complete PBX configuration to activate service. Your Squad is ready to assist.
Total Seats
125
118 active
Calls Today
847
↑ 12% vs avg
Avg Call Time
3:42
minutes
Call Quality
4.8
MOS score / 5.0
Extensions
View All 125 →
Ext Name Status Calls Today
1001
JD
John Davis
Available
14
1002
SM
Sarah Mitchell
On Call
22
1003
MR
Mike Rodriguez
Offline
0
1004
AL
Amy Lee
Available
8
Recent Call Log
+1 (212) 555-0198 → Ext. 1002
Inbound · Today 9:14 AM
4:22 Answered
+1 (646) 555-0114 → Ext. 1001
Inbound · Today 8:52 AM
0:00 Missed

eFax

Digital fax - send, receive, and manage from your portal

Sent This Month
43
of 500 pages included
Received
28
3 unread
Success Rate
99.1%
Last 30 days
Fax Numbers
4
assigned to account
Subject / Sender Date Pages Status
Contract Amendment - Acme Corp
From: +1 (212) 555-0198 · Received
Mar 30 4 pp Unread
Insurance Certificate - NYCHA
To: +1 (718) 555-0142 · Sent
Mar 29 2 pp Delivered
W-9 Form - Vendor Onboarding
From: +1 (646) 555-0033 · Received
Mar 27 1 pp Read
Service Agreement Renewal
To: +1 (212) 555-0001 · Sent
Mar 25 6 pp Delivered

Billing

Invoices · Payments · Trends · SLA Credits

$4,205.00 after SLA credit
Stable
October 2026 · INV-2026-010 · Matches 6-month average (±0.5%)
Auto-pay via Visa •••• 4242 scheduled Nov 1 · No action needed
6-Month Trend
MayOct
$45.00 SLA Auto-Credit Applied · Oct 4 Chicago fiber outage (14 min) - we penalize ourselves before you ask.
Description Qty Unit Total
Managed Firewall Service3$250.00$750.00
SD-WAN Edge (10 Sites)10$150.00$1,500.00
Hosted VoIP Seats125$12.00$1,500.00
Subtotal$3,750.00
SLA Auto-Credit-$45.00
Total Due$3,705.00
Payment Method
Visa •••• 4242
Expires 12/2027
Autopay Enabled
Next: $3,705.00 on Nov 1, 2026
Charged automatically to Visa •••• 4242

Solve Faster Next Time

Learn how the Squad resolves the most common issues.

Internet slowVPN issuesBilling questionDevice offline
Learn with the Squad
Every solved ticket makes the Squad smarter and helps you resolve things faster.
0
Guides
0
Prevented
0m
Saved
Connectivity & Network
2 guides
Install & Deployment
2 guides
Billing & Orders
2 guides
Security & Access
2 guides
Hardware & Equipment
2 guides
Performance
2 guides
🤖
Sarah · AI Infrastructure Advisor
Ask me anything about your infrastructure, billing, or next steps.

My Squad

Your dedicated InfoNetworks mission team

🤖
Sarah · AI Operations Assistant Always On
Pre-triages, routes requests to the right specialist, and provides instant answers 24/7.
Squad Roster
DC
David Chen
Tech Acct Mgr
Architecture & Success · 5 yrs
JM
Jessica Martinez
Billing Specialist
Billing & Finance · 3 yrs
MP
Michael Park
NOC Lead
24/7 Monitoring · 7 yrs
SJ
Sarah Johnson
Project Manager
Deployments · In meeting
Active Missions
October invoice variance review
Owner: Jessica M · Sarah involved
In Progress
Bandwidth capacity analysis - Q1 2026
Owner: David Chen · Tomorrow 10 AM
Scheduled

Support Center

Open, track, and resolve support tickets

Open
3
1 critical
Avg Response
4m
SLA <15 min
Resolved Q1
47
100% satisfied
CSAT Score
4.9
/ 5.0
Open Tickets
TicketPriorityOpenedStatus
TKT-8821 - CDN Asia-Pacific latency spike
Assigned to Michael Park
Critical3h agoIn Progress
TKT-8820 - Chicago HQ access codes needed
Awaiting site contact response
High47m agoAwaiting You
TKT-8817 - VoIP quality issue on ext. 1002
Engineer assigned
Medium1d agoIn Progress
Recently Resolved
TKT-8815 - Firewall rule audit complete
Resolved in 22 min · Robert Kim
Mar 29Resolved
TKT-8812 - Billing invoice discrepancy
Resolved in 1h 4m · Jessica Martinez
Mar 28Resolved

Settings

Account · Members · Notifications · Integrations

Account
JD
John Davis
john.davis@acmecorp.com · Acme Corporation
Admin · Enterprise Plan
Notifications
Incident Alerts
P1 and P2 incidents
Invoice Ready
Monthly billing notifications
Weekly Reports
Summary every Monday
Integrations
📧
Microsoft 365
Connected · SSO enabled
Active
🔔
PagerDuty
Connected · Incident routing active
Active
🔧
ServiceNow
Not connected
💬
Slack
Not connected

Built for operations

Infrastructure intelligence, built in.

Mission Control connects every layer of your managed IT environment into a live, actionable operations hub.

Real-Time Network Visibility
Monitor every circuit, device, and connection performance across all your sites — live. Latency, packet loss, and health scores update every 15 seconds.
  • Per-device health scores
  • Circuit utilization graphs
  • Geo-mapped site overview
  • SNMP & NetFlow ingestion
Automated Compliance Engine
Continuous compliance checking against CIS, NIST, and SOC 2 baselines are available as a service. Automated evidence collection keeps your audit trail always current.
  • CIS Benchmarks v8
  • NIST CSF alignment
  • Automated evidence vault
  • One-click audit exports
Unified Helpdesk & Ticketing
Submit, track, and escalate tickets directly inside the portal. Full conversation history, SLA timers, and CSAT scoring — all transparent to you.
  • Priority-based SLA timers
  • Rich ticket comments
  • Automated status updates
  • CSAT feedback loop
Predictive Capacity Planning
ML-driven forecasts flag storage, compute, and bandwidth constraints before they become outages — giving you weeks to act, not hours.
  • 30/60/90-day forecasts
  • Anomaly spike detection
  • Right-sizing recommendations
  • Budget impact projections

Quad-Core Tracker

Four pillars. One live view.

The Quad-Core Tracker surfaces the real-time health of your Cloud Infrastructure, Secure Workspaces, Connectivity backbone, and Voice & Communications — simultaneously, in one panel.

Always current Tracker state syncs every 15 seconds from your infrastructure telemetry — no manual refreshes.
Cross-team visibility Share a live tracker link with your ops, finance, or exec team — no portal login required.
Smart Dependency Path Analysis Cross-pillar dependencies are visualized so you immediately see cascading risk before it propagates.
Quad-Core Operations Tracker
? Live
Cloud Infrastructure
VM Fleet Provisioned
Completed Apr 2
DR Replication Active
Completed Apr 5
Storage Expansion
In progress — 68%
Snapshot Schedule
Pending
Secure Workspaces
EDR Deployed
42/42 endpoints
MFA Rollout
In progress — 81%
Patch Cycle Q2
In progress — 55%
Zero-Trust Review
Scheduled Apr 18
Connectivity
SD-WAN Site 1–3
All active
Failover Circuits
Tested Apr 1
SD-WAN Sites 4–5
Provisioning
BGP Optimisation
Pending
Voice & Communications
SIP Trunks Active
Completed
Call Recording On
Completed
IVR Configured
In progress — 72%
Voicemail Routing
Pending

Global Access

Your operations, wherever you are.

Mission Control is fully responsive — a first-class experience on desktop, tablet, and mobile. Your team stays informed from any location.

9:41
Mission Control
TG
Network health — 7d ? 99.9%
Devices
247
? All healthy
Open tickets
3
? 1 critical
Active Tickets
TKT-8842 VPN tunnel drops — NYC
2h
TKT-8831 Printer offline — CHI
1d
TKT-8827 Onboarding complete
2d
Dashboard
Tickets
Sites
Profile

Full portal experience on iOS & Android — no app download required.

Ready to take command?

Your IT clarity
starts here.

Join many enterprise clients who run their IT operations through Mission Control. Get access today — fully onboarded in under 48 hours.

Request Portal Access Book a live demo