// Managed IT

Helpdesk Services

Delivering enterprise-grade Helpdesk Services, fully managed and integrated by InfoNetworks so your team can focus on growth.

All Systems Operational
SLA Uptime 99.99%
MTTR <4hr
HaaS VDI Virtual Servers DR & BDR 24/7 NOC
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Infrastructure Monitor Live
Server Load - 24h avg
00:0006:0012:0018:00Now
Servers Online 3,200
CPU Avg 38%
Storage Used 61%
SLA Uptime 99.99%
Live Activity
DR snapshot verified - Client A1m ago
VM right-sizing applied - 14 nodes9m ago
Patch cycle complete - 98% coverage22m ago
Devices Managed
3,200+
Endpoints under management
SLA Uptime
99.99%
Infrastructure availability
Recovery RTO
<4hr
Disaster recovery time objective
Open Alerts
0
All systems clear

// Compare Plans

Helpdesk Tiers

Find the support level your team needs — from business hours to around-the-clock coverage.

Reactive Support
Break-Fix
Siloed Managed Services
Traditional MSP
The InfoNet Omni
Fully managed IT
Capability
“Users wait for hours, then get told to reboot.”
Tickets bounce between desk, network, and security teams — each fixes their slice.
First-call resolution by an engineer who can see the whole stack.
Outcome
“We’ll get back to you” — sometime.
SLAs that count business hours and exclude the times users actually work.
Call answered in minutes, resolved in hours, same-day fixes across most issues.
Coverage
Whoever picks up the phone, if anyone does.
Business hours; off-hours bounces to voicemail.
24/7 staffed coverage — same engineers, same quality, any hour.
Knowledge of Your Environment
They see your environment for the first time when you call.
Their notes live in their tool — your other vendors can’t see them.
Every ticket logged in one shared record across every service we run.
Resolution Chain
Phone only — or whoever’s on shift.
Remote ticket queue; on-site dispatch costs extra.
Phone, chat, portal, on-site — pick the channel; same engineer owns it.
User Experience
Users dread calling.
Users learn to bypass the helpdesk and DIY.
Users actually file tickets — because they get fixed.
Get a Helpdesk Proposal

// Products

What's included

Every product is actively managed with guaranteed SLAs and 24/7 NOC oversight.

Hardware as a Service
Enterprise hardware delivered, deployed, and lifecycle-managed - no capital expenditure required. Includes routers, switches, servers, and endpoints on a predictable monthly model.
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Virtual Desktops
Secure, cloud-hosted desktops accessible from any device, anywhere. Full IT management included with imaging, patching, and session security out of the box.
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Virtual Servers
High-performance virtual server infrastructure with automated backup, monitoring, and right-sizing. On-premises, cloud, or hybrid - fully managed to your SLA.
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Disaster Recovery
Automated backup, replication, and failover - tested and ready. Contractual RTOs mean your business restores in hours, not days, regardless of the event.
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// Why It Matters

Built for operational certainty

0%
CapEx Required
All hardware and infrastructure delivered as an operational expense - no upfront investment, no depreciation cycles.
<4hr
Recovery Time
Contractual disaster recovery RTOs mean your business is back online in hours - not days - regardless of the incident.
99.99%
Uptime SLA
Guaranteed availability backed by contractual SLAs with defined penalties - not aspirational targets on a website.

// Ready to modernize

Infrastructure that
works as hard as
your business.

Talk to an InfoNetworks engineer - we'll design a managed infrastructure plan built around your environment.

Schedule a consultation