// Managed IT

Your IT team,
fully managed.

InfoNetworks runs your entire IT environment — monitoring, helpdesk, security, and patching — so your people can focus on work, not tickets.

Design your Technology See what's included
All Systems Operational
Response <12min
FCR 93%
24/7 Monitoring Helpdesk Network Security Patching Consulting MDR
Endpoints Managed
4,100+
Devices under active management
First Contact Resolution
93%
Issues resolved on first call
Avg Response Time
<12min
Helpdesk ticket response SLA
Threats Blocked / Month
38k+
Across all managed environments

// How We Compare

Fully Managed vs. the Alternatives

See how the InfoNet Omni model stacks up against reactive break-fix and siloed managed services.

Reactive Support
Break-Fix
Siloed Managed Services
Traditional MSP
The InfoNet Omni
Fully managed IT
Outcome
Managing the crash — waiting for failure to act.
Managing the ticket — processing queues of noise.
Predictive resolution — fixing it before it breaks.
Coverage Model
Whatever’s on fire gets attention; everything else waits.
Each domain has its own MSP; no one has the full picture.
Monitoring, helpdesk, security, patching, and consulting under one accountable team.
Cost Model
Surprise invoices every time something breaks.
A stack of monthly bills from a stack of vendors.
One predictable monthly bill — outcome-priced, not hours-priced.
Speed of Resolution
A ticket, then a callback, then a truck roll, then maybe a fix.
Tickets bounce between vendors trying to figure out whose problem it is.
One team, one queue, real-time triage — most issues resolved before users notice.
Visibility
Blind — no record of what you own or where it is.
Fragmented — five tools to find one answer.
Unified — single pane of glass intelligence.
Strategic Direction
No roadmap; whatever vendor sold them last.
Each vendor pushes their own roadmap; no one owns yours.
A vCIO and engineers who own the strategy — aligned to your business, not a vendor’s quota.
Talk to a Managed IT Specialist →

// Key Features

Everything included. Nothing left unmanaged.

Every service is actively managed with guaranteed SLAs and 24/7 NOC oversight.

Proactive, Not Reactive
We detect and resolve issues before they impact your business. Full-stack monitoring across servers, endpoints, networks, and applications — 24/7, with alerts triaged and resolved before they become outages.
Real Engineers, Real Answers
US-based helpdesk staffed by engineers who actually know your environment. No offshore scripts, no ticket-bouncing. 93% first-contact resolution because the right person picks up every time.
Security Baked In
Managed firewall, EDR, SIEM, patch management, and MDR — security operations that run around the clock without you building an internal SOC. 38,000+ threats neutralized monthly across our customer base.

// How It Works

Onboarded and fully managed in 30 days.

We assess your environment, install monitoring and tooling, and hand you a fully managed IT operation — all within 30 days and with zero disruption to your team.

Step 01
Assess
We audit your current environment — infrastructure, security posture, ticketing history, and pain points. Nothing is assumed; everything is documented before we touch a thing.
Step 02
Onboard
We deploy monitoring agents, integrate your helpdesk workflows, configure security tooling, and establish baseline SLAs — all without disrupting day-to-day operations.
Step 03
Operate
24/7 NOC coverage from day one. Proactive patching, security response, helpdesk support, and ongoing strategic consulting — your IT team, fully handed off.

// Services

What's included

Every service is actively managed with contractual SLAs and 24/7 NOC oversight.

Proactive Monitoring
Full-stack monitoring across servers, endpoints, networks, and applications. Alerts triaged and resolved before they become outages — often before you know there's an issue.
Learn more
Helpdesk Services
Live IT support by phone, email, and chat with a 93% first-contact resolution rate. US-based engineers — no offshore scripted responses. Real help, fast.
Learn more
Network Security
Managed firewall, intrusion detection, endpoint protection, and threat response. EDR, SIEM, MDR operations around the clock — without building an internal SOC.
Learn more
Software Management
Patch management, license tracking, software deployment, and version control across your entire fleet. Never miss a critical update or overpay for unused licenses.
Learn more
Consulting Services
Strategic IT planning, architecture reviews, vendor assessments, and technology roadmaps — from engineers who manage production environments, not consultants who only write reports.
Learn more

// Why It Matters

IT that runs itself

93%
First Contact Resolution
Most issues resolved the first time your team calls — no ticket-bouncing, no escalation chains. Real engineers pick up the phone.
<12min
Average Response Time
SLA-backed helpdesk response in under 12 minutes — because downtime for your team is downtime for your business.
38k+
Threats Stopped Monthly
Security events detected and neutralized every month before they become incidents. Proactive, not reactive, protection for your environment.

// FAQ

Common questions

Q

What's included in managed IT?

A 24/7 help desk, endpoint management and EDR, Microsoft 365 and Google Workspace administration, patching, proactive monitoring, security essentials, vCIO guidance, and vendor management - your whole IT department delivered as one flat monthly service.

Q

How much does managed IT cost?

One flat monthly rate billed per user - the same in a quiet month and in the month everything breaks. There is no hourly billing and no emergency rates. We build your exact quote through the Design your Technology configurator.

Q

What if we already have some IT staff?

We complement them. We take 24/7 monitoring, after-hours coverage, and tier-1 tickets off their plate so your in-house person can focus on the work that moves your business forward.

// Ready to hand it off

IT that works as hard
as your business does.

Talk to an InfoNetworks engineer — we'll design a managed IT plan that covers your environment end-to-end, with no gaps and no surprises.

Design your Technology