// Managed Communications

Your Phone System Should Be the Last Thing You Worry About.

From cloud-based telephony to legacy analog lines, we architect, deploy, and manage your entire voice infrastructure so every call connects and every conversation counts.

Design your Technology Explore Communication Solutions
All Systems Operational
Voice Uptime 99.99%
MOS Score 4.2+
Hosted PBX SIP Trunking UC Fax PRI Analog Lines 24/7 NOC
Managed Lines
12k+
Active voice endpoints
Call Quality MOS
4.2+
Continuously maintained
Voice Uptime
99.99%
Contractual SLA
Open Alerts
0
All voice systems clear

// Solution Comparison

Every communication need covered — one managed umbrella.

All six solutions are fully managed with 24/7 NOC coverage. Choose based on your infrastructure, compliance requirements, and scale.

Legacy Hardware
On-prem PBX & copper
Cloud-Only Platform
3rd-party SaaS voice
The InfoNet Omni
Managed Voice — fully managed
Logic
Static hardware tethered to a physical office.
A software app floating on a 3rd-party network.
Fused Voice + Fiber Core.
Coverage & Scope
One product per vendor; you stitch the rest together.
One platform, one use case — fax and analog live somewhere else.
PBX, UCaaS, analog, fax, PRI, SIP — all under one managed roof.
Network Path
Copper that's been in the ground since the Reagan administration.
Public internet routing — best-effort, hop-by-hop.
Voice carried on our own managed fiber — predictable latency, jitter, quality.
Single Pane of Glass
A separate portal (or no portal) per product.
A portal for their app — and nothing else.
One portal across every voice channel and every site.
Compliance
Patchwork attestations across vendors; you stitch the audit yourself.
SaaS attestation only — network and on-prem out of scope.
HIPAA, PCI, SOC 2 across the full voice + network stack.
Accountability
Total finger-pointing between the phone guy and the ISP.
Partial — "It's a network issue; call your carrier."
Zero finger-pointing — WE ARE the carrier.
Explore Voice Solutions

// Key Features

Everything included. Every call covered.

Every channel is actively managed with guaranteed SLAs and 24/7 NOC oversight.

One Platform, Every Channel
Voice, fax, UC, and analog lines unified under a single managed umbrella. Whether you run a cloud PBX, legacy POTS lines, or a hybrid mix, InfoNetworks manages every channel with one SLA and one point of accountability.
Quality Monitored Continuously
MOS score, jitter, packet loss, and latency tracked 24/7 across every circuit and endpoint. QoS policies are tuned proactively — not in response to complaints — so call quality stays above 4.2 around the clock.
Compliance and Failover Built In
HIPAA-compliant cloud fax, E911 compliance across all sites, and redundant carrier paths with automated failover. Your communications stay on and stay compliant — even when something goes wrong.

// How It Works

Assessed, migrated, and fully managed.

We audit your current voice environment, migrate or modernize it on your schedule, and hand you a fully managed communications operation — with zero disruption to your business.

Step 01
Assess
We inventory every circuit, trunk, analog line, and number in your environment. Carrier contracts, equipment age, QoS configuration, and compliance gaps — nothing is assumed before we build your migration plan.
Step 02
Migrate
We port numbers, deploy cloud PBX or manage your existing infrastructure, configure failover paths, and test every circuit before cutover. Migrations happen on your schedule — nights, weekends, or phased over weeks.
Step 03
Manage
24/7 NOC coverage from day one. Continuous MOS monitoring, proactive QoS tuning, carrier management, E911 maintenance, and helpdesk support — your entire voice environment, fully handed off.

// Products

What's included

Every product is actively managed with guaranteed SLAs and 24/7 NOC oversight.

Phone System
Hosted PBX with enterprise features — auto-attendant, call groups, voicemail-to-email, and mobile softphone — all managed and monitored 24/7.
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Analog Lines
POTS line management and replacement — keep legacy analog devices operational or migrate to SIP trunks with full number portability and uninterrupted service.
Learn more
Unified Communications
Voice, video, chat, and presence unified across your organization. Deep integrations with Microsoft Teams, Zoom, and leading UCaaS platforms — all managed by InfoNetworks.
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Fax Services
Secure cloud fax replacing physical machines — send and receive faxes via email, web portal, or API. HIPAA-compliant with full audit trails and zero hardware maintenance.
Learn more
PRI
Primary Rate Interface circuits for high-volume call environments — up to 23 simultaneous calls per circuit, with dedicated bandwidth, DID numbers, and contractual SLAs.
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Additional Voice Services
SIP trunking, call recording, toll-free numbers, E911 compliance, and voice QoS management — everything beyond the core to ensure your communications environment is complete.
Learn more

// Why It Matters

Voice infrastructure that just works

99.99%
Voice Uptime
Guaranteed availability for your entire voice environment — with automated failover and redundant carrier paths so every call connects.
MOS>4.2
Call Quality
Mean opinion score maintained above 4.2 across all managed circuits — measured continuously, not spot-checked, with proactive QoS tuning.
0
Unmanaged Lines
Every line, trunk, and endpoint visible and managed from a single operations center with 24/7 NOC coverage and full accountability.

// FAQ

Common questions

Q

What does managed voice include?

A cloud phone system, call routing, auto attendant, voicemail-to-email, softphones and mobile apps, call recording, and analytics - migrated, managed, and supported end to end.

Q

Can staff work from anywhere?

Yes. Softphone and mobile apps let your team make and take business calls from any location on any device, with one business number.

Q

Will our phone numbers move over?

Yes, we port your existing numbers so nothing changes for your callers.

// Ready to simplify communications

Your entire voice infrastructure,
fully managed.

Talk to an InfoNetworks engineer — we'll design a communications plan built around your environment, from legacy analog to modern cloud telephony.

Design your Technology