// Managed IT

Helpdesk Services

Q: What can your help desk handle?

Everything from password resets, email, and printer problems to laptop, application, and connectivity issues. Anything deeper escalates to our engineers automatically.

Q: How fast will someone respond?

Technical support is dispatched in 4 hours or less, with critical issues prioritized first, and the help desk runs 24/7/365.

Q: Is it a real US-based team or a script?

A real US-based team that documents your environment during onboarding, so you are not re-explaining your setup on every call.

Delivering enterprise-grade Helpdesk Services, fully managed and integrated by InfoNetworks so your team can focus on growth.

All Systems Operational

SLA Uptime 99.99%

MTTR <4hr

HaaS VDI Virtual Servers DR & BDR 24/7 NOC

Design your Technology View products

Server Load - 24h avg

00:0006:0012:0018:00Now

Servers Online 3,200

CPU Avg 38%

Storage Used 61%

SLA Uptime 99.99%

Live Activity

DR snapshot verified - Client A1m ago

VM right-sizing applied - 14 nodes9m ago

Patch cycle complete - 98% coverage22m ago

// Compare Plans

Helpdesk Tiers

Find the support level your team needs — from business hours to around-the-clock coverage.

Reactive Support

Break-Fix

Siloed Managed Services

Traditional MSP

The InfoNet Omni

Fully managed IT

Capability

“Users wait for hours, then get told to reboot.”

Tickets bounce between desk, network, and security teams — each fixes their slice.

First-call resolution by an engineer who can see the whole stack.

Outcome

“We’ll get back to you” — sometime.

SLAs that count business hours and exclude the times users actually work.

Call answered in minutes, resolved in hours, same-day fixes across most issues.

Coverage

Whoever picks up the phone, if anyone does.

Business hours; off-hours bounces to voicemail.

24/7 staffed coverage — same engineers, same quality, any hour.

Knowledge of Your Environment

They see your environment for the first time when you call.

Their notes live in their tool — your other vendors can’t see them.

Every ticket logged in one shared record across every service we run.

Resolution Chain

Phone only — or whoever’s on shift.

Remote ticket queue; on-site dispatch costs extra.

Phone, chat, portal, on-site — pick the channel; same engineer owns it.

User Experience

Users dread calling.

Users learn to bypass the helpdesk and DIY.

Users actually file tickets — because they get fixed.

// Why It Matters

Built for operational certainty

CapEx Required

All hardware and infrastructure delivered as an operational expense - no upfront investment, no depreciation cycles.

<4hr

Recovery Time

Contractual disaster recovery RTOs mean your business is back online in hours - not days - regardless of the incident.

99.99%

Uptime SLA

Guaranteed availability backed by contractual SLAs with defined penalties - not aspirational targets on a website.

// FAQ

Common questions

What can your help desk handle?

Everything from password resets, email, and printer problems to laptop, application, and connectivity issues. Anything deeper escalates to our engineers automatically.

How fast will someone respond?

Technical support is dispatched in 4 hours or less, with critical issues prioritized first, and the help desk runs 24/7/365.

Is it a real US-based team or a script?

A real US-based team that documents your environment during onboarding, so you are not re-explaining your setup on every call.

// Ready to modernize

Infrastructure that
works as hard as
your business.

Talk to an InfoNetworks engineer - we'll design a managed infrastructure plan built around your environment.

Design your Technology