// Managed Communications

Unified communications, fully managed.

Voice, video, chat, and presence unified across your organization — Microsoft Teams, Zoom, and UCaaS platforms fully managed.

Stop juggling multiple collaboration tools. We deploy, integrate, and operate your entire UC environment — from Teams Direct Routing to native SIP — with 24/7 NOC monitoring and contractual uptime SLAs.

All Platforms Operational
Platform Uptime 99.99%
MOS Score 4.2+
Microsoft Teams Zoom Direct Routing Presence Video Conferencing 24/7 NOC
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UC Platform Monitor Live
Active Users
5,840+
All provisioned
Sessions Today
18,240
Across all platforms
MOS Score
4.28
Above SLA threshold
Platform Uptime
99.99%
All systems clear
Session Volume (12mo)
JanAprAugNow
Voice Calls9,840
Video Sessions6,120
Chat/Presence2,280
Platform Status
PlatformUsersMOSStatus
Microsoft Teams3,2404.31Healthy
Zoom1,4804.28Healthy
Webex6404.26Healthy
Native SIP4804.29Healthy
Direct Routing—4.33Active
Live Activity
Teams Direct Routing health check passed4m ago
Zoom policy update deployed — 6 tenants18m ago
MOS alert cleared — QoS policy adjusted, Client C35m ago
New user batch provisioned — Teams, 84 seats1h ago
Platform uptime SLA verified — all clients compliant2h ago
Active Users
5k+
Across all UC platforms
Call Quality MOS
4.2+
Continuously maintained
Platform Uptime
99.99%
Contractual SLA
Open Alerts
0
All platforms clear

// UC Plan Comparison

Unified communications at your scale.

Every UC plan is fully managed — choose based on team size, video needs, and integration requirements.

Legacy On-Prem UC
On-prem appliances
Cloud-Only UC
3rd-party SaaS
The InfoNet Omni
Managed UC — end-to-end
Logic
A wall of on-prem appliances — voice server, video bridge, IM server.
A SaaS app for talking, riding over whatever network you have.
Voice, video, and chat unified — carried on a network we run end-to-end.
Platform Choice
Whatever your vendor still sells — usually behind on Teams and Zoom.
One platform, take it or leave it.
Microsoft Teams, Zoom, or UCaaS — fully managed across whichever you've standardized on.
Call & Video Quality
Quality-of-service that ends at your firewall.
SaaS optimization stops at the cloud edge — your last mile is on you.
QoS prioritized end-to-end across the carrier path; consistent MOS scores at every site.
Adoption & Change
Training is your problem.
Generic onboarding videos.
Hands-on rollout, training, and admin support — humans, not docs.
Compliance
Bolt-on recording appliance and a binder of compliance procedures.
SaaS-only attestation; e911, retention, and recording integration are your problem.
Recording, retention, and e911 wired into both the platform and the network.
Accountability
UC vendor + carrier + integrator — three vendors, three SLAs.
"Open a ticket. The network is the customer's responsibility."
One number — we own the platform integration and the carrier path.
Get a UC Assessment

// Key Features

One platform for every conversation.

Voice, video, and chat unified and managed — so your team communicates without friction.

Voice, Video & Chat Unified
Your entire collaboration stack — calls, video meetings, instant messaging, and presence — deployed and managed as a single service. One vendor relationship, one SLA, zero integration headaches.
Microsoft Teams & Zoom Integration
Deep integrations with Teams Direct Routing, Zoom Phone, and Webex — configured and maintained by InfoNetworks. We handle licensing, policies, dial plans, and platform updates so you never fall behind.
Presence & Collaboration
Real-time presence, shared calendars, and collaboration workflows configured for your organization. Every integration tested and monitored — from directory sync to CRM connectors.

// How It Works

Assessment to live in under 45 days.

We assess your current environment, design a unified platform architecture, and deploy it with zero disruption — then manage it 24/7 with full SLA accountability.

Step 01
Platform Assessment
We audit your existing collaboration tools, licenses, integrations, and network readiness — identifying gaps, redundancies, and the optimal UC architecture for your organization.
Step 02
Deployment & Integration
We deploy and configure your unified platform — Teams Direct Routing, Zoom Phone, or a hybrid architecture — with full directory integration, dial plan configuration, and user provisioning.
Step 03
Ongoing Management
24/7 NOC monitors platform health, MOS scores, and session quality across every UC service. Policy changes, user additions, and platform updates are handled entirely by InfoNetworks.

// Products

What's included

Every product is actively managed with guaranteed SLAs and 24/7 NOC oversight.

Phone System
Hosted PBX with enterprise features — auto-attendant, call groups, voicemail-to-email, and mobile softphone — all managed and monitored 24/7.
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Analog Lines
POTS line management and replacement — keep legacy analog devices operational or migrate to SIP trunks with full number portability and uninterrupted service.
Learn more
Unified Communications
Voice, video, chat, and presence unified across your organization — deep integrations with Microsoft Teams, Zoom, and leading UCaaS platforms, all managed by InfoNetworks.
Learn more
Fax Services
Secure cloud fax replacing physical machines — send and receive via email, web portal, or API. HIPAA-compliant with full audit trails and zero hardware maintenance.
Learn more

// Why It Matters

Voice infrastructure that just works

99.99%
Voice Uptime
Carrier-grade reliability with redundant infrastructure, automatic failover, and proactive monitoring — your lines stay up.
MOS>4.2
Call Quality
Continuous MOS scoring and QoS enforcement mean every call sounds clear — we catch quality issues before your users do.
0 Unmanaged
Lines
Every line, circuit, and endpoint in your environment is inventoried, monitored, and managed — no shadow infrastructure.

// FAQ

Common questions

Q

What is unified communications?

Voice, video, chat, and conferencing brought into one integrated system, so your team communicates from any device, anywhere, under one platform and one bill.

Q

Does it work with Microsoft 365?

Yes. We integrate with the tools you already use so calling, meetings, and messaging live alongside your email and files.

Q

Can it scale as we hire?

Yes. Adding users is simple and billed at your flat per-user rate, so communications grow with the business.

// Ready to simplify communications

Your entire voice infrastructure,
fully managed.

Talk to an InfoNetworks engineer — we'll design a communications plan built around your environment.

Design your Technology