Terms of Service

1. Who we are and what these terms cover

"InfoNetworks", "we" and "us" mean InfoNetworks Inc., a CyberNet Communications company. These terms apply to infonetworks.com and its subdomains, the Mission Control customer portal and mobile app, the demo booking and contact tools on this site, and the accounts we operate on social networks such as LinkedIn, Facebook, Instagram, X, YouTube and TikTok.

They do not replace a contract. Internet, voice, managed IT and other services you buy from us are provided under the CyberNet Master Terms & Conditions, your Order Form and any service level agreement that comes with them. Where those documents and these terms say different things about a service you have bought, those documents apply.

2. Accepting these terms

By using our website, portal, app or online tools you accept these terms. If you use them on behalf of a company or another organisation, you confirm that you have the authority to accept them for it. Our services are for businesses and organisations; you must be at least 18 years old to use the portal, book a demo or contact us through this site.

3. Your account and the customer portal

Mission Control accounts are issued to our customers and their authorised staff. You are responsible for keeping your sign-in details confidential and for everything done under your account. Tell support@infonetworks.com straight away if you believe your account has been used without your permission. We may suspend or close an account that is used in breach of these terms or of your service contract.

4. Demo bookings and contact forms

When you book a demo, request a quote or contact us through this site, the details you give must be accurate and belong to you or to an organisation you represent. We will use them to respond to you, as described in our Privacy Policy. A booking or an enquiry is not an order: no service is provided until an Order Form has been signed by both sides.

5. Acceptable use

You agree not to:

• use the website, portal or app for anything unlawful, or in a way that breaks another person's rights;
• attempt to gain access to accounts, systems or data that are not yours, or interfere with the operation or security of our services;
• copy, scrape or harvest content or data from the site or the portal by automated means, except as search engines ordinarily index public pages;
• reverse engineer, decompile or otherwise try to extract the source code of the portal or the app;
• upload or transmit malicious code, or anything defamatory, obscene or infringing;
• impersonate InfoNetworks, CyberNet or anyone else, or misrepresent your relationship with us.

6. Content and intellectual property

The website, the portal, the app and everything published on them, including text, images, video, designs, logos and software, belong to InfoNetworks, CyberNet Communications or their licensors and are protected by copyright and trademark law. You may view and print pages for your own use in considering or using our services. Any other use needs our written permission. InfoNetworks, CyberNet Communications, Mission Control and our logos are our trademarks; other names and marks on the site belong to their owners.

If you send us feedback or suggestions, you allow us to use them without any obligation to you.

7. Social networks and third-party sites

We publish content on social networks under our own accounts. Your use of those networks is governed by their terms, not ours, and we do not control them. Links from our site to other websites are provided for convenience; we are not responsible for their content or practices.

8. Privacy

How we collect, use and protect personal information is described in our Privacy Policy, which forms part of these terms.

9. Availability and changes to the site

We may change, suspend or withdraw any part of the website, the portal or the app at any time, including for maintenance. Commitments about the availability of the services you have bought are made in your service contract and its service level agreement, not here.

10. Disclaimer

The website, the portal, the app and the information on them are provided "as is". To the extent the law allows, we make no warranty that they will be uninterrupted, error-free or free of harmful components, and no warranty about the accuracy or completeness of the information on them. Descriptions of services on this site are for information; what we provide to you is defined by your Order Form and service contract.

11. Limitation of liability

To the extent the law allows, InfoNetworks and CyberNet Communications are not liable for any indirect, incidental, special or consequential loss, or for lost revenue, profits or data, arising from the use of or inability to use the website, the portal, the app or the online tools. Nothing in these terms limits liability that cannot be limited by law. Liability for the services you have bought is governed by your service contract.

12. Changes to these terms

We may update these terms from time to time. The effective date at the top shows the current version, and using the site, the portal or the app after a change means you accept the updated terms. Changes to the terms of a service you have bought are made as your service contract provides.

13. Governing law

These terms are governed by the laws of the State of California, United States of America, without regard to its conflict of law principles, and any dispute about them will be brought in the state or federal courts located in California. This matches the governing law of the CyberNet Master Terms & Conditions.

14. Contact

Legal questions: legal@cybernetcom.com. Support: support@infonetworks.com. Sales: sales@infonetworks.com or 888-454-2000.