Overview

My Squad

Sarah's Insight AI Brief

Overview Purpose

Your central hub showing active services, open tickets, billing status, and recent activity across your entire infrastructure.

Key Items on This Page

12 active services with 3 pending setup - all on track for deployment
3 open support tickets - REQ-1247 (Cloud Backup upgrade) is in progress
Review summary cards below for quick status updates and system health

View All Services

Server Activation Pending

Complete your PBX configuration to proceed with activation.

Setup Progress 30%

Open Support Tickets

3

1 requires attention

−1 from last week

System Health

Issue Detected

2 services affected

WARNING

Service Uptime

99.8%

Last 30 days

+0.2% from last month

Operational Controls Needed2

Chicago HQ deployment needs site readiness confirmation before hardware ships tomorrow.

Service Interruption DetectedWARNING

Your CDN Service is experiencing intermittent connectivity issues in the Asia-Pacific region.

INC-2847 • Within 2 hours

Marketplace

Optimization opportunities and tailored add-on services

All categories Connectivity Voice Security Infrastructure Hardware

Sarah's brief for youAI · Updated 4m ago

Bandwidth capacity: Trending to exceed in 45 days at current growth (8.2%/mo)
Upgrade recommended: 1 Gbps Enhanced Fiber — prevents congestion and avoids the cost of a second uplink
Bundle savings: Add Advanced DDoS + Enhanced Cloud Voice → bundled at 15% off the line items

Recommended for you See all →

Top pick

1 Gbps Enhanced Fiber

Symmetric, 99.99% SLA, diverse path. Replaces your current 500 Mbps link.

Quote on request

Advanced DDoS Protection

L3/L4/L7 mitigation with 1 Tbps scrubbing capacity. Always-on inspection.

Quote on request

Enhanced Cloud Voice

50 seats of UCaaS — calls, video, SMS, voicemail-to-email. E911 included.

Quote on request

Managed Endpoint Bundle

120 endpoints with EDR, patching, MDM, and CrowdStrike-grade detection.

Quote on request

Capacity alert

Bandwidth at 87% peak utilization

5 Gbps recommended

Action

Your cart

2 items pending review

StatusAwaiting quote

Orders & Requests

Every change request, upgrade, and service ticket — one queue

23

Total

4

In progress

17

Completed

2

Pending

All Active Mine Archived

Request Owner ETA Status

REQ-1247 · Cloud Backup Pro upgrade

Feb 1, 2026 · 4 sites

M. Park

Feb 8

In progress

REQ-1248 · SD-WAN policy refresh

Feb 2, 2026 · Region: NE

L. Chen

Feb 5

In progress

REQ-1249 · 1 Gbps fiber upgrade — HQ

Feb 3, 2026 · Cutover 2 AM ET

D. Rivera

Feb 12

Scheduled

REQ-1250 · Add 25 UCaaS seats

Feb 3, 2026 · Awaiting your approval

S. Mitchell

—

Pending

REQ-1246 · Enterprise security config

Jan 30, 2026 · Firewall rules + WAF

M. Park

Done

Completed

REQ-1245 · Load balancer scale-up

Jan 29, 2026 · 2× capacity, no downtime

L. Chen

Done

Completed

REQ-1244 · Database cluster upgrade

Jan 28, 2026 · Awaiting maintenance window

D. Rivera

Feb 7

Pending

REQ-1243 · VPN tunnel re-key — Chicago

Jan 24, 2026 · Off-hours window

S. Mitchell

Done

Completed

REQ-1242 · Add static IP block (/29)

Jan 22, 2026 · Cancelled by requester

M. Park

—

Cancelled

Showing 9 of 23 requests View archive →

Operations Center

Real-time network monitoring and incident management

All Systems Nominal

Network Uptime

99.8%

↑ 0.1% vs last month

Active Alerts

2

1 critical · 1 warning

Avg Latency

12ms

↓ 3ms vs yesterday

Monitored Devices

43

42 online · 1 degraded

Bandwidth Utilization - Last 24hPeak: 847 Mbps

Active Incidents

CDN Asia-Pacific - Latency Spike

Opened 3h ago · Assigned to Michael Park · NOC investigating

Critical

Chicago HQ - Operational Controls Needed

Opened 47m ago · Awaiting access codes from site contact

Warning

Device Health

Device Status Latency Uptime

Core Router - Chicago HQ

Online

8ms 99.9%

Firewall Cluster - NYC

Online

5ms 100%

SD-WAN Edge - Miami

Degraded

42ms 97.2%

Access Points - Dallas

Online

11ms 99.7%

Voice System

Hosted PBX · Call routing · Extensions · Auto-Attendant

Voice Activation In Progress 30% Complete

Complete PBX configuration to activate service. Your Squad is ready to assist.

Total Seats

125

118 active

Calls Today

847

↑ 12% vs avg

Avg Call Time

3:42

minutes

Call Quality

4.8

MOS score / 5.0

Extensions

View All 125 →

Ext Name Status Calls Today

1001

JD

John Davis

Available

14

1002

SM

Sarah Mitchell

On Call

22

1003

MR

Mike Rodriguez

Offline

0

1004

AL

Amy Lee

Available

8

Recent Call Log

+1 (212) 555-0198 → Ext. 1002

Inbound · Today 9:14 AM

4:22 Answered

+1 (646) 555-0114 → Ext. 1001

Inbound · Today 8:52 AM

0:00 Missed

eFax

Digital fax - send, receive, and manage from your portal

Sent This Month

43

of 500 pages included

Received

28

3 unread

Success Rate

99.1%

Last 30 days

Fax Numbers

4

assigned to account

Subject / Sender Date Pages Status

Contract Amendment - Acme Corp

From: +1 (212) 555-0198 · Received

Mar 30 4 pp Unread

Insurance Certificate - NYCHA

To: +1 (718) 555-0142 · Sent

Mar 29 2 pp Delivered

W-9 Form - Vendor Onboarding

From: +1 (646) 555-0033 · Received

Mar 27 1 pp Read

Service Agreement Renewal

To: +1 (212) 555-0001 · Sent

Mar 25 6 pp Delivered

Billing

Invoices · Payments · Trends · SLA Credits

$4,205.00 after SLA credit

Stable

October 2026 · INV-2026-010 · Matches 6-month average (±0.5%)

Auto-pay via Visa •••• 4242 scheduled Nov 1 · No action needed

6-Month Trend

MayOct

$45.00 SLA Auto-Credit Applied · Oct 4 Chicago fiber outage (14 min) - we penalize ourselves before you ask.

Description Qty Unit Total

Managed Firewall Service3$250.00$750.00

SD-WAN Edge (10 Sites)10$150.00$1,500.00

Hosted VoIP Seats125$12.00$1,500.00

Subtotal$3,750.00

SLA Auto-Credit-$45.00

Total Due$3,705.00

Payment Method

Visa •••• 4242

Expires 12/2027

Autopay Enabled

Next: $3,705.00 on Nov 1, 2026

Charged automatically to Visa •••• 4242

Solve Faster Next Time

Learn how the Squad resolves the most common issues.

Internet slowVPN issuesBilling questionDevice offline

Learn with the Squad

Every solved ticket makes the Squad smarter and helps you resolve things faster.

0

Guides

0

Prevented

0m

Saved

Connectivity & Network

2 guides

Install & Deployment

2 guides

Billing & Orders

2 guides

Security & Access

2 guides

Hardware & Equipment

2 guides

Performance

2 guides

🤖

Sarah · AI Infrastructure Advisor

Ask me anything about your infrastructure, billing, or next steps.

My Squad

Your dedicated InfoNetworks mission team

🤖

Sarah · AI Operations Assistant Always On

Pre-triages, routes requests to the right specialist, and provides instant answers 24/7.

Squad Roster

DC

David Chen

Tech Acct Mgr

Architecture & Success · 5 yrs

JM

Jessica Martinez

Billing Specialist

Billing & Finance · 3 yrs

MP

Michael Park

NOC Lead

24/7 Monitoring · 7 yrs

SJ

Sarah Johnson

Project Manager

Deployments · In meeting

Active Missions

October invoice variance review

Owner: Jessica M · Sarah involved

In Progress

Bandwidth capacity analysis - Q1 2026

Owner: David Chen · Tomorrow 10 AM

Scheduled

Support Center

Open, track, and resolve support tickets

Open

3

1 critical

Avg Response

4m

SLA <15 min

Resolved Q1

47

100% satisfied

CSAT Score

4.9

/ 5.0

Open Tickets

TicketPriorityOpenedStatus

TKT-8821 - CDN Asia-Pacific latency spike

Assigned to Michael Park

Critical3h agoIn Progress

TKT-8820 - Chicago HQ access codes needed

Awaiting site contact response

High47m agoAwaiting You

TKT-8817 - VoIP quality issue on ext. 1002

Engineer assigned

Medium1d agoIn Progress

Recently Resolved

TKT-8815 - Firewall rule audit complete

Resolved in 22 min · Robert Kim

Mar 29Resolved

TKT-8812 - Billing invoice discrepancy

Resolved in 1h 4m · Jessica Martinez

Mar 28Resolved

Settings

Account · Members · Notifications · Integrations

Account

JD

John Davis

john.davis@acmecorp.com · Acme Corporation

Admin · Enterprise Plan

Notifications

Incident Alerts

P1 and P2 incidents

Invoice Ready

Monthly billing notifications

Weekly Reports

Summary every Monday

Integrations

📧

Microsoft 365

Connected · SSO enabled

Active

🔔

PagerDuty

Connected · Incident routing active

Active

🔧

ServiceNow

Not connected

💬

Slack

Not connected