Level 1 Managed Service Technician

 Remote

Career growth opportunity for a Managed Service Technitian with strong technical, analytical, problem-solving, consultative, and presentation skills.

Minimum Requirements

  • 2+ years of experience in supporting Microsoft Environments including both O365 and on-prem.
  • Proficient in troubleshooting Microsoft desktop operating systems Windows 10 and 11 issues
  • Hands-on experience with Windows 2012/2016/2019 servers, Active Directory, Backup Technologies, Internet/DNS/E-mail/printer communication issues
  • Experience in troubleshooting basic OSI layer 1, layer 2 and layer 3 communication issues
  • Knowledge of basic firewall configuration including how to configure new access rules, port forwarding, NAT
  • Knowledge of basic O365 admin tasks like add user, reset password, assign licenses
  • Knowledge of basic Windows on-prem DC tasks like add user, reset password, join a PC to a domain
  • Knowledge of VoIP and analog to VOIP gateways
  • Knowledge of Proxmox virtual environments a plus
  • Knowledge of Acronis backup and secruity tools environments a plus
  • MSP specific experience in Windows environments a major plus
  • Excellent problem solving and customer facing skills
  • Excellent ability to de-escalte high pressure situations
  • Excellent english verbal and written communication skills
  • Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations
Task Oriented
Personal Evolution
Autonomy
Administrative Work

            What We Offer:

            Team Excellence

            Work alongside & learn from best-in-class talent!


            Career Growth

            Opportunities for career advancement and skill development.

            Fixed Hours

            There are two possible shifts, and based on various factors, you will be assigned to one of them: the first shift is from 6 AM to 3 PM PST, and the second shift is from 11 AM to 8 PM PST.

            Salary 

            $1.300 Net Monthly Salary